Many times, the deciding factor when purchasing a storage system is the service and support offered with the system. Engenio‘s Technical Support Center (TSC) gives you the winning edge with a state-of-the-art facility staffed with highly trained professionals who thoroughly understand our products, as well as other components in the storage-networking environment — from the host to the storage system.
As a leading provider of storage technology to major OEMs worldwide, we're experts in interoperability and multi-vendor environments. And our relationship with those OEMs adds to our ability to solve any issue.

Engenio has earned a reputation for flawless engineering. It's one of the reasons we've become the leading provider of storage technology to OEMs worldwide. Complete confidence in the reliability of our systems has prompted us to offer up to a five-year warranty on Engenio hardware. It is the most generous warranty in the industry and a testament, we believe, to our exceptional engineering.

Our warranty includes replacement parts and 24/7/365 Technical Support Center telephone assistance. Cache memory batteries carry a two-year warranty. Software is covered separately.

Every day, businesses become more dependent on information and the systems that store, move and help them use it. At the same time, qualified IT professionals capable of managing these mission-critical systems are becoming harder to find. With IT workloads ballooning and smaller staffs expected to handle more and more responsibilities, customer support and service programs have become a must-have in a storage system purchase.
That's why Engenio offers TotalCare. Our program of service options are as scalable and flexible as our systems, offering a way to ease the burden of overtaxed IT departments.